Soften Agent
You can soften a previously hardened Agent. Softening unlocks the Agent so you can control it from within the local Service Control Manager.
Step 1 – Click Agents in the left pane to launch the Agents interface.
Step 2 – Right-click a hardened Agent and select Soften Agent on the menu.
Step 3 – On the Access Verification window, the system performs a prerequisites or verification check that can fail or succeed.
- Failed – Read the failure messages and close the window. Ensure any error messages are taken care of before the next attempt.
- Success – Click Next to begin softening the Agent.
The wizard doesn't block access to the Administration Console and can be minimized while actions are in progress. If this wizard is hidden by clicking outside of the dialog box, a flashing blue link displays on the upper right corner of the interface with the action name displayed. Click the flashing blue link to bring back the focus to the wizard.
Closing the Administration Console while this action is in process causes problems with data collection.
Step 4 – The Soften Agent window displays the task in progress and then its status as either:
- Failed – Read the failure messages and close the window. Ensure any error messages are taken care of before the next attempt.
- Completed – Indicates that the task is completed
Step 5 – When the task is successfully completed, click Finish to close the window.
The Agent is now softened.