Knowledge Base
See the following Knowledge Base articles for information regarding PolicyPak licensing.
Licenses FAQ for Active Directory (GPO and SCCM)
- Will I need a license server to manage my PolicyPak licenses?
- What if we license one OU, say, Sales Computers OU, then during the year we also want to license a peer OU, like Marketing Computers OU?
- We purchased our PolicyPak license for a parent OU in our Active Directory structure. What happens if we need to add additional sub-OUs inside of the parent one? How will this affect our licensing?
- We purchased our PolicyPak license for a parent OU in our Active Directory structure. What happens if we need to add additional sub-OUs inside of the parent one? How will this affect our licensing?
- I'm an OU admin and not a domain administrator. Can I use PolicyPak in my OU and not the whole domain?
- I can only EDIT GPOs and not create them. Can I still use PolicyPak?
- I want to license the whole domain (or main OU), but I don't want to pay for every computer in that domain (or main OU)
- I have multiple domains. How is that licensed?
- Why does License Tool ask Who am I and Where do I want to use PolicyPak?
- Does the Licensing Tool (LT.exe) count disabled Active Directory computer accounts ?
- Does LT count users?
- The License Tool (LT) isn't permitting me to install License Files (or I am using AGPM, GPA, or GPOAdmin.) What should I try?
- Licence Tool recommends I enforce the links on the licensing GPOs. Should I do this, and why is this recommended?
Licensing FAQ and Troubleshooting: PolicyPak Cloud
- How do I license machines to work on-premise if I'm an PolicyPak Cloud Customer?
- How do I stop getting emails which say : "You have less than X% of your PolicyPak licenses available for your company"
- How do I understand my cloud licenses?
- How exactly does monthly billing work with PolicyPak SaaS Edition?
- What happens if PPCloud computers are offline for more than 7 days?
Requesting Licenses FAQ and Troubleshooting (all Methods)
- What is the fastest way to get started in an PolicyPak trial, without running the License Request Tool?
- Why do I have to run the licensing tool / what information is gathered and sent to PolicyPak for my trial (or becoming a customer?)
- What Logs do I need to send for troubleshooting LT (License Tool) or other MMC / .Net related functions?
- How do I manually count the number of computers in Intune, and manually acquire the Intune "Company Name?"
- What are the most common questions about editing policies using the PolicyPakCloud policy editor (instead of using the MMC to upload to PolicyPak Cloud?)
Requesting Licenses FAQ and Troubleshooting (Virtualization, Citrix, WVD, etc.)
- How are Terminal Services and/or Citrix connections licensed?
- How do I license my Citrix, RDS, WVD, VDI or other multi-session Windows version with PolicyPak Cloud ?
- Why must I run LT from a Windows Server if I want to properly count Citrix / Terminal Services / RDS connections?
- What must I show to prove my current RDS and/or Citrix, or other Multi-Session windows concurrent license count for PolicyPak Cloud (or if on-prem LT cannot auto-discover them)?
- Are there any special PolicyPak licensing issues for virtual desktops?
Licensing: Requesting Licenses: MDM
- When licensing PolicyPakwith an MDM provider, what do I need to send in to PolicyPak?
- If I have both Azure joined and Hybrid Azure AD joined machines, how do I count the exact number of licenses I need?
- What if I have multiple domain names within the MDM I want to license?
- How do I license PolicyPak if I use Azure / Azure Active Directory / Azure Active Directory Domain Services / AD Domain Controllers in Azure?
- How are BYOD "Workplace Joined" (aka Intune Registered) counted toward licensing?
- I'm having trouble running the Licensing Tool (LT) and counting computers with Intune. What troubleshooting information can I send PolicyPak support?
- What is the difference if I license my MDM machines' CSE using COMPANY NAME vs. UPN name?
- Why does the PolicyPak Licensing Tool (LT.EXE) require admin rights to query for Intune / Azure data?
Licensing: Installing Licenses: All Methods
- What is the best way to roll out New Universal licenses if I already have Original licenses?
- I received multiple license files back from the Sales team (one for each PolicyPak component.) Should I install all of them?
Licensing Troubleshooting: All Methods
- How can I tell how a machine is licensed (by GPO, MDM, or XML file), and also know for what components it is licensed?
- I have a pop-up saying "License expires soon" or "Licenses expire in X days" when editing a GPO. What do I do?
- How do I turn on MMC Snap in Logs (for troubleshooting MMC Editing or Licensing Import)?
- I unlicensed my machine by removing a universal license, my machine still appears licensed. Why is this?
- Action Required for PolicyPak Customers using Legacy Licenses
- How do I make the Grace Period licensing pop-up go away?
- Action Recommended PolicyPak Customers to transition from "Enterprise" Licenses to "Enterprise Full" licenses.
- Gathering License Tool logs (LT.exe)
Licensing Troubleshooting and Un-Licensing: Active Directory (GPO and SCCM)
- What happens to each component when PolicyPak gets unlicensed or the GPO or policy no longer applies?
- My organization doesn't permit me to run the LT (PolicyPak Licensing Tool) or provide the XML information it produces. What are my other options?
- What if I want to unlicense specific components via ADMX or PolicyPak Cloud?
- I just installed new license files / new GPOs. Should I keep or delete the old license files / GPOs?
- How do I specifically exclude or prevent a component from performing processing by modifying the license file?
- How can I verify, test and/or reset my Domain Join (aka SecureChannel) from the endpoint to domain controller?
- Why is PolicyPak Preferences (original version) "forced disabled" by default?