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How do I use PolicyPak Remote Work Delivery Manager to update the Client Side Extension?

If you do not have an existing software distribution solution, delivery of software and updates can be a bit of a hassle. Remote Work Delivery Manager (RWDM) can assist you in getting your software out to your endpoints. This includes keeping Netwrix PolicyPak up to date on all your endpoints.

Prerequisites​

  • As the CSE is required to perform an installation or update, it must already be installed on the endpoints and at version 2536 or higher.
  • RWDM must properly be licensed or computer in trial mode.
  • The Installation MSI file is stored on a file share accessible to all endpoints that require the update.

Creating the Policy​

As with most applications, the PolicyPak CSE come in two varieties – 64 and 32 bit. This article will cover creating a policy to cover both.

Step 1 – Create a new Group Policy Object and edit it.

Step 2 – Expand Computer Configuration -> PolicyPak -> Apps and Patch Management and click on Remote Work Delivery Manager.

Step 3 – Add a New Collection, rename it, enable and click OK.

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Step 4 – Add a New Standard Policy.

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Step 5 – Select Copy a single File and click Next.

Step 6 – Select Apply this policy to all users who log on to the computer (switched mode) and click Next.

Step 7 – Enter the UNC path to the MSI file (32 or 64 bit) and click Next.

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Step 8 – Set the directory that you want to place the downloaded file and ensure the file name is correct. Click Next.

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note

You can use Environment Variables.

Step 9 – Select Access both source and destination as User and click Next.

Step 10 – Select Always. This will allow the application to stay up to date as the source file is updated and replaced. Click Next.

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Step 11 – Under Post-copy actions, select Run process and Type/copy in the installation command (msiexec.exe /qb /i %destination%). Click Next.

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note

%Destination% = destination path + filename (%Systemdrive\temp\CSE\PPx54.MSI)

Step 12 – Under Revert actions, select Do Nothing (the application cannot uninstall itself). Click Next.

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Step 13 – Rename the Policy if desired (e.g. Update PolicyPak CSE – 64bit)

Step 14 – Enable Item Level Targeting and click Edit.

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  • Click on New Item and select Environment Variable
  • Name = Processor_Architecture
  • Value = AMD64 (for 64-bit) OR x86 (for 32-bit)
  • Click OK to close

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Step 15 – Click Finish.

Step 16 – If required, repeat steps 4 – 16 for 32-bit, making the necessary changes along the way.