Jira Integration Troubleshooting

Jira Integration errors

Error with Jira Credentials

Error message:

Please verify your Jira Credentials. Go to Netwrix Dashboard > Configurations and Stats > Jira Configuration > Credentials

Solution:

Refer to Credentials for more information on entering your credentials.

Error message:

Please verify your Jira Credentials. Go to Netwrix Dashboard > Configurations and Stats > Jira Configuration -> Status Mapping

Solution:

Refer to Status Mapping for more information on mapping your statuses.

Error message:

Please verify Your User Credentials: It may be an Invalid username, wrong password, or invalid security token.

If you are using Salesforce Authenticator, please update it to the most recent Six-digit code.

Or please verify that the user is not locked.

Solution:

Check the user's information in Salesforce.

Error message:

error=invalid_client_id&error_description=client%20identifier%20invalid

Refer to Access Data with API Integration for more information on setting up the connected app.

Error message:

Please verify the Consumers Secret from the Connected App.

Solution:

Refer to Credentials for more information on entering your credentials

Error message:

error=redirect_uri_mismatch

Solution:

Refer to Connected App Connected App for more information on setting up the connected app.