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Approving a Change Request

Approvers are populated from the Change/Approval Policy for the Change Request. Approval notifications are sent when the Change Request owner advances the status to Pending Approval.

  1. Approver receives an email with a link to the Change Request.

  2. When the Change Request opens, Approve and Reject buttons are available at the top of the form:

    • If all approvers approve the Change Request, the status is changed to Approved. Implement the changes specified by the Change Request.
    • If an approver rejects the Change Request, the status is changed to Rejected. You can return the Change Request to In Progress, edit it, and reset it to Pending Approval if there are errors or omissions.

  3. Change Request owner Completes and Validates the Change Request.

Once the Change Request is approved, you cannot change the customizations attached to the Change Request.

You can add the Strongpoint CR Approval Override Permission Set to specific users. Users with this Permission Set can approve a Change Request independent of the governing policy. The default approve permission is no longer included with the System Administrator role. If you have a System Administrator or other user you want to be able to approve, assign the Strongpoint CR Approval Override Permission Set.