EasyVista Ticket

This connector opens tickets in EasyVista for manual provisioning.

This page is about Ticket/EasyVista.

Overview

EasyVista is an IT Service Manager that provides a service to organize IT resources in a company by using tickets. This allows users to manage projects, materials and teams through a customizable interface.

This connector focuses on the creation of EasyVista tickets for editing manually EasyVista resources.

Prerequisites

Implementing this connector requires:

• reading first the appsettings documentation;
• an EasyVista account with reading/writing permissions on the target instance.

Export

This connector exports some of EasyVista entities, see the export capabilities of the EasyVista connector. Some entities cannot be exported.

Fulfill

This connector writes to EasyVista to create incident and request tickets containing information to create, update or delete a resource. It does not create a resource directly.

Once created, the ticket is managed in EasyVista, not in Usercube.

When the ticket is closed or canceled, Usercube updates the provisioning state of the resource accordingly.

See the fulfill capabilities of the EasyVista connector.

For example:

appsettings.agent.json
"EasyVistaManual": {
  "Server": "https://example.easyvista.com/",
  "Login": "username",
  "Password": "password",
  "Account": "11111"
},

Authentication

Password reset

See how to configure password reset settings.

Credential protection

Data protection can be ensured through:

• RSA encryption, configured in the appsettings.encrypted.agent.json file;

• an Azure Key Vault safe;

• a CyberArk Vault able to store EasyVista's Login, Password, Account and Server.