Version Numbers

Because PolicyPak Application Settings Manager is updated regularly, it's possible you're not using the latest version. The most important things you can do before working with tech support would be to take the following steps:

Step 1 – Download the latest version of the PolicyPak Application Settings Manager ISO from the Customer Portal. (The Customer Portal always has the latest version of PolicyPak Application Settings Manager.)

Step 2 – Install the latest Endpoint Policy Manager DesignStudio tools on your Endpoint Policy Manager Creation Station.

Step 3 – Recompile your pXML into a Endpoint Policy Manager DLL file.

Step 4 – Ensure that you are running the latest version of the Endpoint Policy Manager CSE on every system (or at least a test system where you want to perform troubleshooting).

If those steps fail, and your problem reoccurs, please be prepared with the version information from the following areas, shown In the figure shown, Figure 99, and The figure shown.

troubleshooting_policypak_2

The figure shown. Endpoint Policy Manager DesignStudio: Help | About.

troubleshooting_policypak_3

The figure shown. Pak compiled version. With any Pak, open in the Group Policy Editor, and click Endpoint Policy Manager and then About. The About dialog shows the version number used to compile your Pak.

troubleshooting_policypak_4

The figure shown. On Windows 7, you can see the version number of the CSE in the "Uninstall or change a program" applet in Control Panel.

Note that these screenshots do NOT necessarily represent the latest versions of Endpoint Policy Manager Application Settings Manager and are only shown here for the purposes of our example.