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Manage the Notification Queue

Directory Manager maintains a queue of the email notification generated on events that occur in the identity stores, and sends them one by one through the SMTP server configured for the respective identity store. Each new email notification is stacked at the top of the queue.

When the SMTP server for an identity store is down and notifications in the queue cannot be delivered, Directory Manager attempts to re-send them until they are successfully delivered. Successfully delivered notifications move out of the queue.

The Email service is responsible for queuing and sending notifications. You can also manually send notifications as well as delete notifications. Both actions are tracked in Admin Center history.

Directory Manager also features a Notification Editor that lists the notification templates for all notifications that Directory Manager generates on various events. See the Customize Notifications topic for details.

What do you want to do?

  • View the Notification Queue
  • Send a Notification Urgently
  • Delete a Notification

View the Notification Queue​

In Admin Center, click Notifications in the left pane. On the Notification Queue page, the following is displayed for a notification:

  • Subject: the subject line of the email notification

  • Date: the date and time the notification was generated

  • To: the notification recipients specified in the To line

  • From: the email ID of the sender

  • CC: the notification recipients specified in the CC line

  • Last Retry: the date and time of the most recent attempt to send the notification

  • Retry Count: the total number of attempts to send the notification

  • In Progress: displays one of the following statuses for a notification:

    • True: indicates that the notification is currently being processed for sending
    • False: indicates that the notification is not under process

    As Directory Manager processes notifications in batches, all notifications in a batch have the same status.

Filter Notifications​

Click Filter to filter the notifications based on their status as either pending or failed.

In the Categories list on the Filter dialog box, select one of the following and click Apply:

  • Pending: to view notifications that are queued for sending and the Email service has not yet attempted to send them.
  • Failed: to view notifications the Email service attempted to send but failed. The retry count for such notifications is incremented by ‘1’ on every failed attempt.
  • All: to view all pending and failed notifications in the queue.

Available Actions​

  • Click Send for a notification in the Actions column to send it urgently, without waiting for the Email service to send it on its turn.
  • Click Delete for a notification in the Actions column to delete it.
  • Click Refresh to refresh the notification queue.
  • Click Notification Editor to launch the Notification Editor, where you can view and modify notification templates. See the Customize Notifications topic for details.

Send a Notification Urgently​

  1. In Admin Center, click Notifications in the left pane.

  2. On the Notification Queue page, you can send a single notification or multiple notifications urgently, rather than waiting for the Email service to send them in their order of sending. All attempts to send notifications manually are tracked in Admin Center history.

    • Click Send for a notification in the Actions column to send it urgently.

    • To send multiple notifications, select the check boxes for those notifications. To select all notifications, select the check box in the header row. This displays the following icons:

      send_refresh

      Click the Send icon to send the selected notifications urgently.

Delete a Notification​

You can delete a notification in the queue to prevent Directory Manager from sending it. Deletion events are logged in Admin Center history.

To delete a notification:

  1. In Admin Center, click Notifications in the left pane.

  2. On the Notification Queue page, you can delete a single notification or multiple notifications together.

    • Click Delete for a notification in the Actions column to delete it.

    • To delete multiple notifications, select the check boxes for those notifications. To select all notifications, select the check box in the header row. This displays the following icons:

      send_refresh

      Click the Delete icon to delete the selected notifications.

See Also