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Add Support for a Portal

Portals include a Contact link and a Help icon on their web interface. The Contact link launches an email application to send an email to a user (such as administrator) or group (such as helpdesk) for inquiries or feedback. The Help icon launches the online help for the portal in a new browser window. Both links are customizable, and their target email address or web address can be changed.

Update the Support Email Address​

  1. In Admin Center, select Applications in the left pane.
    On the GroupID Portal tab, a portal card displays its info. You can differentiate between a standard Directory Manager portal and a SSPR portal from the portal logo, as each portal type has its own logo.
  2. Click the ellipsis button for a portal and select Settings.
  3. Click GroupID Support under Server Settings; the GroupID Support page is displayed.
  4. In the Support/GroupID Administrator's Email box, update the email address of the group or user responsible for responding to requests and inquiries from portal users.
    This email address is mapped to the Contact link in the portal.
  5. Click Save.

Change the Help URL for a Portal​

  1. In Admin Center, select Applications in the left pane.
    On the GroupID Portal tab, a portal card displays its info. You can differentiate between a standard Directory Manager portal and a SSPR portal from the portal logo, as each portal type has its own logo.

  2. Click the ellipsis button for a portal and select Settings.

  3. Click GroupID Support under Server Settings; the GroupID Support page is displayed.

  4. In the Help URL box, update the URL of the portal help pages, where portal users can find support content or report their problems. This URL is mapped to the Help icon in the portal.

  5. Enable the Netwrix Help toggle button if the help URL points to the portal help published by Netwrix. For Directory Manager, this URL is as:
    https://helpcenter.netwrix.com/category/directorymanager

    Disable the Netwrix Help toggle button if the help URL points to help pages other than Netwrix help, such as when it points to your company’s internal help pages.

  6. Click Save.

View the Client ID Assigned to a Portal​

Every Directory Manager client (such as Management Shell and a Directory Manager portal) is registered with a unique ID in the database, known as client ID. This client ID is required while integrating a third-party single sign-on solution that support the SAML standard, into Directory Manager via any of its clients.

To view the client ID for a portal:

  1. In Admin Center, select Applications in the left pane.
    On the GroupID Portal tab, a portal card displays its info. You can differentiate between a standard Directory Manager portal and a SSPR portal from the portal logo, as each portal type has its own logo.
  2. Click the ellipsis button for a portal and select Settings.
  3. Click GroupID Support under Server Settings; the GroupID Support page is displayed.
    The Client ID box displays the client ID assigned to the portal. It is read-only and can be copied for use.