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Directory Search

Using the Directory Manager portal, you can search and manage different directory objects (users, groups, contacts, and mailboxes).

note

The contact object type isn't supported in a Microsoft Entra ID based identity store.

Use Quick Search to quickly locate objects in the identity store. You can search the entire directory or specific OUs within the directory, depending on search permissions granted to your role in the identity store.

Step 1 – In the Quick Search box at the top of the page, enter the display name, first name, or email address of an object to search for it.

A list of matched objects is displayed as you enter the search string.

Step 2 – Select your required object or click magnifying glass icon.

Matches are displayed on the Search Results page.

note

Display name, first name and email address are the default schema attributes for Quick Search. If the Directory Manager administrator specifies different attributes, you will not get the desired results when you perform a search with the display name, first name or email address.

Use the portal's Advanced Search to search for directory objects (users, mailboxes, contacts, groups) in the identity store. You can search the entire directory or specific OUs within the directory, depending on search permissions granted to your role in the identity store.

Multiple filters are available to search for objects. You can use them individually or in combination to get the most appropriate search results.

note

In portal's linked mode, you can't search contacts in linked Azure / Google Workspace / Generic LDAP store as contact object isn't available in these providers.

Step 1 – Click Advanced Search at the top. The Advanced Search page is displayed.

Step 2 – In the Search box:

In Stand-alone mode: select the checkboxes for the entire directory or the OUs that you want to search in. You can also specify the default search OUs using the Domains to Search setting on the User Settings panel.

note

In Linked mode: the Search and the Domains to Search boxes will list all the domains of the linked identity stores. You can select domains or OUs you want to search in.

Step 3 – In the Objects box, select the objects (User, mailboxes, contact, group) you want to search for.

In Linked mode: If you log into the portal with an AD primary store, you can search a contact object and if you log in with any of the other providers i.e., Microsoft Entra ID, Google Workspace or Generic LDAP, you can't search as they don't support the contact object type.

Step 4 – Enter search criteria as needed:

  • Enter the display name, first name, last name, title, alias, company, department, office, and/or city of an object to search for it.
  • You can select a custom attribute from the Select a field list and enter a search string in the box next to the list.

Step 5 – Click Search.

Objects matching the search criteria are displayed on the Search Results page.

Use the Directory Manager portal to search directory objects (users, mailboxes, contacts, groups) in the identity store based on a query. See the Query Based Advanced Search topic.

note

In portal's linked mode, you can't search contacts in linked Azure / Google Workspace / Generic LDAP store as contact object isn't available in these providers.

View Search Results​

On performing a search, all objects matching your filter criteria are displayed on the Search Results page.

The Modify Search Directory box in:

  • Stand-alone mode: displays Entire Directory option. You can select a specific child domain or particular OUs to view search results from.

  • linked mode: lists all domains of the linked identity stores. You can select domains or OUs to view the search result from.

The page has multiple tabs, namely:

  • All: displays all objects that match the search criterion.
  • Groups: displays groups that match the search criterion.
  • Users: displays users and mailboxes that match the search criterion.
  • Contacts: displays contacts that match the search criterion.

The Search Results page displays results against the following columns:

  • Type
  • Display name
  • Department
  • Office
  • Business
  • Email

If portal is running in the Linked mode, the Identity Store column is displayed. It displays the name of the identity store in which the object resides.

Important: For performing searches in customized portal using the Linked mode, ensure that customized portal fields match similar attributes across linked stores. Otherwise, Directory Manager will not match linked identities correctly.

You can perform multiple actions on objects. See the Toolbar topic for additional information.

To move through search results, use the page numbers given at the bottom of the listing. You can also control the number of results per page by modifying the Search results per page setting on the User Settings panel.