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Authenticate Your Identity Store Account

With second factor authentication enabled, users must authenticate the identity store account they use for logging into the portal.

This means that a user must prove his or her identity using the Authentication Types they used to enroll his or her identity store account with.

Authenticate your identity store account​

  1. On the login page of the portal, select an identity store and then provide your user name and password to connect the portal to it.

  2. Click Sign In.

  3. You are directed to the Authenticate Account page.

    This page displays the authentication type(s) you enrolled this account with. You must authenticate using one authentication type.

    • Authenticate using Security Questions

      1. On the Authenticate Account page, select Security Questions and click Continue.
      2. Provide answers to the security questions you enrolled your account with.
      3. Click Verify and Continue.

    • Authenticate using SMS

      1. On the Authenticate Account page, select Security Questions and click Continue.
      2. Type the last four digits of your mobile number and click Send Code.
      3. In the access code box, type the 5 digit access code sent on your mobile phone by SMS.
      4. Verify and Continue.

      If you do not receive a code, click Send Again and then enter the received code in the box.

    • Authenticate using Email

      1. On the Authenticate Account page, select Email Verification and click Continue.
      2. Complete your email address and click Send Code.
      3. In the access code box, type the 5 digit access code sent to the provided email address.
      4. Click Verify and Continue.

      If you do not receive a code, click Send Again and then enter the received code in the box.

    • Authenticator using Authenticator

      1. On the Authenticate Account page, select Authenticator and click Continue.
      2. Launch the Google Authenticator or Microsoft Authenticator app on your smartphone. The app generates a verification code and displays it on your phone’s screen.
      3. Enter the code in the Security code box and click Verify and Continue.

      Authenticator apps generate a new code every 30 seconds, with each code expiring after 30 seconds.

    • Authenticate using YubiKey

      1. Insert the YubiKey device in the USB slot of your computer.

      2. On the Authenticate Account page, select YubiKey Verification and click Continue.

      3. Click your YubiKey device name.

        The portal directs you to tap on the device.

      4. On tapping, you are authenticated on the portal.

    • Authenticate using Windows Hello

      1. On the Authenticate Account page, select Windows Hello and click Continue.
      2. Click Authenticate and Continue.
      3. Provide the biometric information you enrolled your account with.

See Also