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Unenroll a User

Users are enrolled in an identity store using one or more authentication types. You can unenroll a user account for any of the authentication types the account is enrolled with.

For example, if a user's account is enrolled with the Security Questions, Email, and YubiKey authentication types, you can unenroll the account for YubiKey. As a result, the account continues to be enrolled with Security Questions and Email.

What do you want to do?

Unenroll a User for an Authentication Type​

  1. In Admin Center, click Helpdesk in the left pane.
  2. The Helpdesk page opens to the Helpdesk Operations tab. Locate your required user. To search for a user, see theSearch Users topic.
  3. Click the ellipsis button for the user and select Unenroll Account.
    The Unenroll Account dialog box displays the authentication types the user account is enrolled with.
  4. Select the check boxes for the authentication type(s) you want to unenroll the user account with.
  5. Click Unenroll and then Unenroll on the confirmation dialog box.

See Also