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Search Users

Helpdesk users can search for users in specific identity store(s) or all identity stores defined in GroupID. A search filter is also available to help you narrow down your search results.

What do you want to do?

  1. In Admin Center, click Helpdesk in the left pane.

  2. The Helpdesk page opens to the Helpdesk Operations tab. It lists all users from all identity stores in GroupID (notice that All is displayed in the Identity store box).

  3. Use the following options to filter users:

    • Identity store box - To get users from one or specific identity stores, click in the Identity store box and select the check boxes for the identity stores you want to fetch users from.

    • Search Users box - Enter a search text and press Enter. Users with the first names, last names, or email addresses matching the text are filtered and displayed.

    • Search filter - You can also search users based on enrollment. Click Filter(s). The Filter(s) dialog box is displayed with the following options:

      • Enrolled with: click in the box and select the authentication type(s) to restrict search to users enrolled with any of those authentication types.
      • Not Enrolled with: click in the box and select the authentication type(s) to restrict search to users not enrolled with any of those authentication types.
      • Click Apply. Users matching the given criteria get listed.

View Users' Information​

For a user, the following information is displayed:

  • Name: the display name of the user.
  • Store: the name of the identity store and the domain the user resides in.
  • Is Locked: displays whether the user account is locked or not.
  • Password Expires On: the date when the user account password will expire. If the password is set to Never Expire, then Never Expires is displayed here.
  • Last Password Set: the time since the user last changed their password, for example, 'one year ago'. For users who never changed their passwords, Never is displayed.
  • Enrolled With: the authentication types used to enroll the account in the identity store. For users who have not enrolled their accounts, Not Enrolled is displayed.

Use the pagination options at the bottom of the listing to navigate through records.

Click the ellipsis button for a user to perform any of these actions:

  • Reset password
  • Unlock account
  • Send enrollment reminder
  • Unenroll account

See Also