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Notify Users to Enroll

You can send email notifications to unenrolled users, directing them to enroll their identity store accounts in GroupID. Notifications can be sent to:

  • All users in all identity stores created in GroupID
  • All users in an identity store
  • Specific users

Users must have an email address to receive notifications.

What do you want to do?

Send Enrollment Notifications​

  1. In Admin Center, click Helpdesk in the left pane.
    On the Helpdesk page, the Helpdesk Operations tab is displayed by default.

  2. Do the following:

    • To send enrollment notifications to all users in all identity stores in GroupID, make sure All is selected in the Identity store box. Then click Notify All Users.
    • To send the notification to specific recipients, search for the required users and click Notify All Users. See the Search Users topic to perform a search.

    Notifications are sent to all users listed on the Helpdesk Operations tab, including those on other pages (use the navigation options at the bottom of the listing to view the pages). To send it to specific users in the listing, select the check boxes for them and click Notify All Users.

  3. On clicking Notify All Users, the Compose email dialog box is displayed.

    1. The Recipients box is read-only.
    2. The Subject box displays the default subject line. You can choose to use it or replace it with your own text.
    3. Specify the authentication type(s) you want the users to enroll their account with.
      In the Enrollment Types drop-down list, click All if you want users to enroll with all the available authentication types, or select the authentication types you want users to enroll with.
    4. The Message box displays the default message text. You can choose to use it or replace it with your own text.
    5. Click Notify.

See Also