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Maintenance and Troubleshooting

If you can't see collected data in Auditor, check the following:

  • Service account has sufficient rights to access Auditor.
  • In Auditor settings, go to the Integrations section and ensure the Leverage Integration API is switched to ON. Check the communication port number – default is 9699.
  • If you configured a dedicated monitoring plan, ensure data source monitoring is enabled.
  • Verify the connection settings in the configuration wizard.
  • Confirm the Windows service Netwrix Auditor Add-on for Nutanix AHV (service name NwNxIntrSvc) is running.
  • Check the add-on logs in _C:\ProgramData\Add-on for Nutanix AHV\Logs_.

The add-on doesn't collect events from the remote Syslog server (add-on installation server).

One add-on installation supports only one Prism installation (Central or Element). Monitoring multiple Prism Central/Element servers from the same host isn't supported.