Integrate Alerts with Add-On

The add-on is shipped with a special set of alerts developed by Netwrix industry experts. These alerts are helpful for handling some routine cases that require service manager's attention, e.g., account lockouts, changes to administrative groups. The alerts have preset filters and can be easily uploaded to Auditor, and then integrated with the add-on and your ServiceNow system. These alerts have ITSM Addon prefix in their names.

Alternatively, you can integrate any default Auditor alert or your custom-built alerts with the addon.

By default, none of the alerts are integrated with add-on. To instruct the add-on to create tickets for alerts, you should enable integration.

In Auditor, go to Alerts, select the required alerts, click Edit, and in the Response Action section of the alert properties specify the full path to Netwrix.ITSM.AlertResponseAction.exe file (the add-on component responsible for alert handling), for example, C:\Addon\ITSM_SI\Netwrix.ITSM.AlertResponseAction.exe.

NOTE: Make sure to turn on alerting in Auditor. You should manually set the state to "On" for all alerts you want to integrate with the add-on.

Perform the following steps to integrate alerts with the add-on:

Step 1 – On the computer where the Auditor Server is installed, start the Command Prompt and run the Netwrix.ITSM.AlertsUploaderTool.exe tool. The tool is located in the add-on folder. For example:

C:>cd C:\Add-on

C:\Add-on\Netwrix.ITSM.AlertsUploaderTool.exe

Step 2 – Execute one of the following commands depending on your task.

To...	Execute...
Upload alert set shipped with the add-on	Netwrix.ITSM.AlertsUploaderTool.exe /UploadTemplates Once uploaded, the alerts appear in the All Alerts list in Auditor, their names start with "ITSM add-on". Make sure to set their state to "On" (turn them on) manually.