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Deploy the Service

Follow the steps to deploy the service.

Step 1 – Locate the add-on folder on the computer where the Auditor Server resides.

Step 2 – Run the install.cmd file. The file deploys and enables the Auditor ITSM Integration Service.

NOTE: Stop and then restart the service every time you update any of configuration files.

Configure Integration Service to Use Proxy​

If you are using a proxy to provide access to the Internet, consider that the Auditor ITSM Integration Service will need some additional configuration for proxy server to be detected properly. The reason is that this service runs under the LocalSystem account (non-interactive), which requires proxy settings to be specified manually. See the following Microsoft article for additional information: HTTP proxy.

Follow the step to configure integration service settings.

Step 3 – Navigate to the add-on folder (default name is Netwrix_Auditor_Add-on_for_ITSM) and select the Netwrix.ITSM.IntegrationService.exe.config service configuration file.

NOTE: If Auditor ITSM Integration Service is running, stop it before modifying configuration file.

Step 4 – Open this XML file for edit and add the following section:

<system.net>
  <defaultProxy>
    <proxy
      proxyaddress="http://<ip_address>:<port>"
      usesystemdefault="True"
      autoDetect="False" />
  </defaultProxy>
</system.net>

Here:

ParameterDescription
proxyaddressSpecify default proxy address and connection port, e.g., http://172.28.13.79:8080
usesystemdefaultSet to True to allow Internet Explorer proxy settings to be overwritten with custom settings.
autoDetectSet to False.

Step 5 – Start the Auditor ITSM Integration Service.