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Maintenance and Troubleshooting

If you cannot see collected data in Auditor, check the following:

  • Service account has sufficient rights to access Auditor.
  • In Auditor settings, go to the Integrations section and make sure the Leverage Integration API is switched to ON. Check the communication port number – default is 9699.
  • If you configured a dedicated monitoring plan, make sure data source monitoring is enabled.
  • Verify the parameters you provided in settings.xml.

Also, remember that events from the remote Syslog server (add-on installation server) are not collected.

Currently, the add-on supports only one Prism installation (Central or Element). To monitor more than one Prism Central/Element, you can copy the add-on to another folder, configure settings.xml as described in this document and modify install.ps1 to rename the service:

Step 1 – Deploy one more add-on instance to the server where the first add-on instance is already installed. Be sure to use a different installation folder.

Step 2 – Open settings.xml and configure the new add-on instance to work with the second Prism server.

Step 3 – Open install.ps1 for the new add-on for edit.

Step 4 – Modify the default service name:

$name = "enter_new_name"

Step 5 – Save and then launch the updated install.ps1 file.