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Maintenance and Troubleshooting

The Add-On operations are logged into the SyslogService.txt file. This file is located in the same folder as SyslogService.exe.

To change the add-on logging level, use the LogLevel parameter in the Settings.xml file.

  • Before the first run, set this parameter to debug. This will facilitate operations tracking and possible problem solving.
  • After that, reset this parameter to error to prevent uncontrolled log growth.

If you can't see collected data in Auditor, check the following:

  1. In Auditor settings, go to the Integrations section and ensure the Leverage Integration API is switched to ON. Check the communication port number – default is 9699.
  2. If you configured a dedicated monitoring plan, ensure data source monitoring is enabled.
  3. Verify the parameters you provided in Settings.xml and dbparam.ini.