MSP Usage Example

Consider a situation when a password is reset for a user, computer, or inetOrgPerson account.

After deploying and configuring the add-on as described in this guide, the MSP (Managed Service Providers) staff member enabled Auditor integration feature:

Also, she enabled the ‘Password Reset’ alert from the Auditor predefined set of alerts and specified the add-on launch as response action.

Then a new ticket is automatically created shortly after any account password is reset.

All necessary details about the case are automatically entered into the ConnectWise ticket (Initial Description field), including the name of the workstation, the name of the account in question, and the time when the event occurred: