Skip to main content

Deploy the Add-On

Follow the steps to deploy the Add-On for ConnectWise.

Step 1 – Prepare Auditor for using the add-on:

  1. In the Auditor settings, enable Integration API and specify connection port. See the Integrations topic for additional information.
  2. Make sure your monitoring plans set up in Auditor are using Audit Databases to store collected data. See the Audit Database topic for additional information.

Step 2 – Download the add-on package and copy it to the computer where Auditor Server resides.

Step 3 – Unpack the ZIP archive to a folder of your choice; by default, it will be unpacked to the Netwrix Auditor Add-On for ConnectWise Manage folder.

Step 4 – Run the install.cmd file. It will deploy and enable the Netwrix Auditor ConnectWise Manage Integration Service.

Step 5 – Run the ConfigureConnection.exe and follow the steps of the wizard to configure connection and ticketing settings for ConectWise Manage. See the Configure ConnectWise topic for additional information.

Step 6 – (optional) To adjust the add-on operation and data flow settings, edit the ITSMSettings.xml file. See the Operational Settings topic for additional information.

Step 7 – In Auditor, go to Alerts, select the required alerts, click Edit, and in the Response Action section of the alert properties specify the full path to Netwrix.ITSM.AlertResponseAction.exe file (the add-on component responsible for alert handling), for example, C:\Addon\ITSM_CW\Netwrix.ITSM.AlertResponseAction.exe.

Enabling TLS 1.2 Usage​

The add-on supports Transport Layer Security (TLS) 1.2 security protocol. By default, this capability is disabled. To enable it, in the ConnectWiseSettings.xml, locate the <EnableTls12> parameter and set its value to TRUE.