Troubleshooting

The following are several troubleshooting tips that can assist with diagnosing trouble with the Access Reviews application. If engaging with Netwrix Support, it will be useful to be aware of these.

Configuration of Permissions on the Installation Directory:

The Windows service account running the Netwrix Auditor Access Reviews service may be used as the Database service account, the Active Directory service account, and/or the SMTP authentication account. Check the Database, Active Directory, and Notification pages in the Configuration interface to confirm where the account is in use before modifying it to ensure these functionality are not impaired. If this account is changed, a new account must have the Full Control permission to files and folders in the Access Reviews installation directory. See the Application Service Account topic for additional information.

Log File:

By default the Access Reviews application is configured to log at the Info level. When requested by Netwrix Support, you can enable Debug level from the Diagnostics page of the Configuration interface. See the Diagnostics Page topic for additional information.

If a different log level is needed or desired, the aic.log file can be modified. See the Change Log Level topic for additional information.

Credential Password Changes:

The Access Reviews application uses several different types of service accounts. If a credential password for one of these accounts is no longer valid, it will impact application functionality. Additionally, if the Builtin Administrator account remains enabled, it may be necessary to reset the password. See the Update Credential Passwords topic for additional information.