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Maintenance and Troubleshooting

(Undefined variable: Add-on.Addon_Qumulo) operations are logged into the SyslogService.txt file. This file is located in the same folder as SyslogService.exe.

To change the add-on logging level, use the LogLevel parameter in the settings.xml file.

  • It is recommended that before the first run you set this parameter to debug. This will facilitate operations tracking and possible problem solving.
  • After that it is strongly recommended to re-set this parameter to error (default value) to prevent the uncontrolled log growth.

If you cannot see collected data in Netwrix Auditor, check the following:

  1. Service account has sufficient rights to access Netwrix Auditor.
  2. In Netwrix Auditor settings, go to the Integrations section and make sure the Leverage Integration API is switched to ON. Check the communication port number – default is 9699.
  3. If you configured a dedicated monitoring plan, make sure data source monitoring is enabled.
  4. Verify the parameters you provided in settings.xml.