ServiceNow Action: Authentication

The Authentication page implements signing into a ServiceNow account.

You must set up and configure a ServiceNow account to determine which incidents appear on the Incident Creation page.

ServiceNow Action Module wizard Authentication page

Use the following options to log into a ServiceNow account:

Select the Use global ServiceNow credentials to access the ServiceNow credentials entered into the Access Analyzer console’s global setting
To break inheritance, deselect the checkbox and enter information into the following fields:
- Instance – Domain name for the ServiceNow account
- User Name/Password – Specify the credentials to access the ServiceNow account

note

ServiceNow accounts must have an administrator role to modify incidents on the configuration page.