ServiceNow Action: Incident Creation

The Incident Creation page is available after you get ServiceNow approval for your credentials. Incidents on this page belong to two fields: Mandatory and Optional. ServiceNow's configuration page determines the type of field and its incidents. Selecting a field and entering a value includes the incident in ServiceNow's incident report.

At the New Incident field list section, enter the fields for which incident to include on ServiceNow’s incident report. The ServiceNow account entered on the Authentication page determines which incidents are available within the fields on the Incidents Creation page and are adjusted in ServiceNow.

Fields with a dropdown menu have a set of preconfigured options to select. Fields with ellipsis choose members from a preconfigured list.